Health Services Management Research > Volume 22, Number 1 > Pp. 33-38

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Using the balanced scorecard in the development of community partnerships

Peter Tsasis ^*  and Susan M Owen 

* School of Health Policy and Management and School of Administrative Studies, York University, 4700 Keele Street, Toronto, Ontario M3J 1P3; Mount Sinai Hospital, Toronto, Ontario

E-mail: tsasis{at}yorku.ca

The benefits of community partnerships have been well established in the health service literature. However, measuring these benefits and associated outcomes is relatively new. This paper presents an innovative initiative in the application of a balanced scorecard framework for measuring and monitoring partnership activity at the community level, while adopting principles of evidence-based practice to the partnership process. In addition, it serves as an excellent example of how organizations can apply scorecard methodology to move away from relationship-based partnerships and into new collaborations of which they can select – using a formal skill and competency assessment for partnership success.

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