Articles

Dawn Wilkinson, Susan Michie, and Mark McCarthy

The use and perceptions of routine health data: a qualitative study of four cancer network teams in England
Health Serv Manage Res 20(4): 211-219; doi:10.1258/095148407782219058 [Abstract] [PDF]  

Madoka Aragaki, Tami Saito, Miyako Takahashi, and Ichiro Kai

Hospital volunteer's role and accident-prevention systems: a nationwide survey of Japanese hospitals
Health Serv Manage Res 20(4): 220-226; doi:10.1258/095148407782219021 [Abstract] [PDF]  

J Deane Waldman and Steven A Yourstone

Learning - the only way to improve health-care outcomes
Health Serv Manage Res 20(4): 227-237; doi:10.1258/095148407782218996 [Abstract] [PDF]  

Leif Holmberg

Professional or administrative value patterns? Clinical pathways in medical problem-solving processes
Health Serv Manage Res 20(4): 238-243; doi:10.1258/095148407782219012 [Abstract] [PDF]  

Derek A Asoh and Patrick A Rivers

A research model of health-care competition and customer satisfaction
Health Serv Manage Res 20(4): 244-252; doi:10.1258/095148407782219003 [Abstract] [PDF]  

Scott Walker, Ron Masson, Ronnie Telford, and David White

Benchmarking in National Health Service Procurement in Scotland
Health Serv Manage Res 20(4): 253-260; doi:10.1258/095148407782219030 [Abstract] [PDF]  

Eric S Williams, Kent V Rondeau, Qian Xiao, and Louis H Francescutti

Heavy physician workloads: impact on physician attitudes and outcomes
Health Serv Manage Res 20(4): 261-269; doi:10.1258/095148407782219067 [Abstract] [PDF]  

H Hoel, S I Giga, and M J Davidson

Expectations and realities of student nurses' experiences of negative behaviour and bullying in clinical placement and the influences of socialization processes
Health Serv Manage Res 20(4): 270-278; doi:10.1258/095148407782219049 [Abstract] [PDF]  

Book review

Hugh Flanagan

Book review
Health Serv Manage Res 20(4): 279-280; doi:10.1258/095148407782218987 [PDF]  

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